RoomGradez Return Policy

1. General terms and conditions for returns
At RoomGradez we want you to be happy with your purchase! That's why we offer a 30-day return policy . If for any reason you are not satisfied with your room decor, you can request a return within 30 days of receiving your order.

2. Conditions for returns
To be eligible for a return, you must meet the following conditions:

• The product must be unused and in the same condition as you received it.
• It must be in the original packaging.
• Proof of purchase (such as your order confirmation or invoice) is required.
• Damaged or defective decoration items caused by us or the supplier are eligible for a full refund or replacement.

3. Non-returnable products
The following decoration products cannot be returned:

• Products that have been customized or personalized especially for you.
• Items that have been used or damaged due to improper use.

4. How do you return a decoration item?

1. Contact us : Send an email to info@roomgradez.com with your order number, a brief description of the problem and, if possible, photos of the product.
2. Waiting for approval : After your return request has been approved, you will receive further instructions from us.
3. Return the item : Follow the instructions and keep a copy of your proof of postage until we have processed your return.

5. Refund

• Once we have received and inspected your returned item, we will send you a confirmation.
• Refunds will be processed within 5-10 business days and credited back to the same payment method you used to pay.
• Any shipping charges will not be refunded unless it was an error on our part.

6. Damaged or defective products
Did your room decoration arrive damaged or defective? Contact us within 7 days at info @roomgradez .com with photos of the damage. We will arrange a replacement or a full refund, depending on your preference.

7. Important notes

• RoomGradez is not responsible for returns lost or damaged in transit. Please use a traceable shipping method.
• Returns may take longer as they may be shipped directly to our suppliers. We appreciate your patience!

Do you have any questions?
You can always contact us at info @roomgradez .com . Our team is ready to help you!